How We Conduct Appointments: All appointments are conducted by Zoom. Meetings are recorded, and you’ll be given access to the recording after completing the appointment. You may also choose to have your appointment by phone or video chat (FaceTime, Google Hangouts, etc.), but we cannot record video chats.
Appointment Fee: You must pay your appointment fee no later than 5:00 pm one business day before the meeting (if your appointment is scheduled for Monday, you must pay the fee no later than the preceding Friday). You will receive an invoice by email once your appointment is scheduled, and you pay using a credit card, debit card, or your bank account information.
Cancellation, Rescheduling, and No-Show Policy: If you cancel or reschedule more than 24 hours before your appointment, you will receive credit for the full fee paid. Otherwise, you will be charged the full appointment fee. You will also be billed the full appointment fee if you do not join the meeting within 10 minutes of your scheduled start time.
Refund Policy: If you cancel or reschedule more than 24 hours before your appointment, you will receive credit for the full fee paid. We do not refund appointment fees once paid. Credits are transferrable for 30 days from the date of the originally-scheduled appointment.
We work with student loan borrowers nationwide. We represent people in state, federal, and bankruptcy court cases only in California and New York. If you live outside of California or New York, we cannot represent you in a court case and cannot provide legal advice or guidance on state law.